Privacy Policy
Created on 19 January, 2024 • Legal • 341 views • 11 minutes read
Explore our Privacy Policy to understand how we safeguards your personal information when you use our services. Learn about the data we collect, how it's used, and your rights. Your privacy matters to us – discover the details here.
Agochar Tech LLP, the operator of https://uptimestatuspage.com (referred to as the “Service”), acts as the data controller for the processing of personal data received through the Service. Our registered office is located at 415 Decora Square, Sadhu Vasvani Road, Rajkot 360005 Gujarat, India.
This document outlines our approach to collecting, utilizing, and disclosing Personal Data when individuals use our Service or engage with our products and marketplace offerings ("Products"). The individuals covered include (i) visitors ("Visitors") or users ("Registered Users"), (ii) subscribers to our Service newsletters ("Subscribers"), (iii) potential customers, and (iv) existing customers ("Customers").
Rest assured, we will not utilize or disclose your information in ways other than those detailed in this Privacy Policy.
We employ your Personal Data to furnish and enhance the Service and Products. By utilizing the Service, you consent to the collection and utilization of information in accordance with this policy. Unless explicitly defined otherwise in this Privacy Policy, the terminology used herein mirrors that in our Terms and Conditions, accessible at https://uptimestatuspage.com.
Definitions
- Personal Data: Any information pertaining to an identified or identifiable real person. An identifiable real person is one who can be directly or indirectly identified.
- Processing: Any operation or set of operations performed on personal data, whether automated or not. This includes collecting, recording, transmitting, storing, conserving, extracting, consulting, using, and disclosing by transmission.
- Controller: The individual or entity that, alone or jointly with others, determines the purposes and means of processing personal data.
- Processor: The individual or entity that processes personal data on behalf of the controller.
- Third party: A natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and individuals authorized by the controller or processor to process personal data.
- Consent: Freely given, specific, informed, and unambiguous indication of the data subject’s wishes, signifying agreement to the processing of personal data.
Communications
Feel free to reach out to us through various channels:
- E-mail, via info@uptimestatuspage.com for general communication, product information, support, or any other inquiry, or other@uptimestatuspage.com for privacy-related information or requests.
- Support Chat for inquiries about our Products.
For those initiating contact without being registered users, we will use your contact information to respond to your requests.
You may receive information via email regarding new content on our Service, our Products, or other promotions. If mandated by applicable law, we will send such information only with your explicit consent, given when you provided us with the Personal Data.
Note that transactional messages related to opt-ins, opt-outs, account changes, Product(s) downloads, and any Personal Data requests will be sent.
We will dispatch Service Bulletins and Product Bulletins concerning the provision of our Service to our Service Customers unless an account deletion and/or contract termination request is submitted.
A Service Bulletin is a non-marketing and non-commercial communication, covering updates to the Terms and Conditions, Privacy Policy, Cookie Policy, Business Transactions, and any other contractual communication.
A Product Bulletin is a non-marketing and non-commercial communication, encompassing security notifications, Product(s) updates, Product(s) security patches, or data breach notifications.
Information Collection and Use
When you register an account on our Service ("Registered User"), we collect the following Personal Data:
- First and last name
- Your email address
When you subscribe to our Service newsletter ("Newsletter Subscriber"), we collect your email address.
When you initiate contact with our Service via the contact form on https://uptimestatuspage.com/, without creating an account, we collect the following Personal Data:
- First name
- Your email address
When you purchase Product(s) from our Service ("Customer"), in addition to the aforementioned Personal Data, we collect the following:
- First and last name
- Email address
- Company name
- Country location
- Mailing address
- Phone number
We gather this information to provide the Service and Products, identify and communicate with you, respond to your inquiries, process your purchase orders, and enhance our services.
We never collect sensitive categories of data, including race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, sex life, criminal records, or sexual orientation.
Automatically Collected Data
When you visit the Service, we may automatically collect information that your browser sends ("Log Data"). This may include your computer’s IP address, browser type, browser version, the pages you visit on our Service, the time and date of your visit, and other statistics.
Additionally, we may use third-party services like Google Analytics to collect, monitor, and analyze such information for improving Service functionality. Your submitted Personal Data is not associated with any Automatically Collected Data, ensuring minimal privacy impact.
How we use your information
- To provide the Service: Your Personal Data is used to grant access to the Service and Products, address support requests and inquiries, and notify you of significant Service changes. This usage is necessary for the performance of the contract between you and us.
- Information requests: When seeking details about the Service or Products, we use your contact information to respond to your requests, without utilizing acquired Personal Data for marketing.
- Marketing communications: We use your Personal Data for marketing only as permitted by applicable law. This includes sending information about Service content, Products, or promotions. Where required, we obtain your explicit consent before sending such information.
- Consent withdrawal: You have the right to withdraw consent at any time. If consent is not provided, we refrain from sending marketing information.
You are entitled to withdraw consent through the instructions in each promotional communication or your Control Panel. We continue to contact you via email only to respond to your requests and inquiries, which is necessary for the contract's performance.
Transactional messages, including opt-ins, opt-outs, account changes, and any Personal Data requests, are delivered based on contract necessity.
Service Bulletins and Product Bulletins related to the Service provision are sent unless an account deletion and/or contract termination request is made. This usage is also necessary for contract performance.
To cease all communication from our service, account termination is an option. However, Customers of supported products won’t receive support or product updates after account deletion.
Automatically Collected Personal Data is utilized to analyze, administer, support, and improve Service use. Data related to Service use, without identification, is analyzed to understand usage patterns and improve user experience. Personal Data may also be anonymized and/or aggregated for business purposes, without identifying you.
Google API Service: User Data Policy
Our website utilizes the Google API Service to provide a convenient signup and login process through Google accounts or Gmail accounts. In accordance with the Google API Service: User Data Policy, the following outlines the specific details concerning the access, usage, storage, and sharing of user data through this service:
Information Collection and Usage: We access and use Google user data solely for facilitating the signup and login process, limited to user preferences and basic profile details required for authentication.
Access and Storage: Access and storage of Google user data are confined to the essentials of the signup and login functionality. Security measures are in place to ensure the secure storage and limited access of the collected data.
Sharing of User Data: We do not share Google user data obtained through the API Service with any third parties. The data is exclusively used for user authentication and is not disclosed or sold to external entities.
Privacy Policy Accessibility: The Privacy Policy section addressing the Google API Service: User Data Policy is accessible through a link on our website, providing users with clear information on how their Google user data is handled in the context of the API Service.
Policy Consistency: The privacy policy URL linked to the OAuth consent screen on the Google Cloud Console aligns with the privacy policy link on our website's homepage, ensuring consistency and transparency in communicating our data practices.
Updates and Communication: Any significant updates or changes to this section of the privacy policy will be communicated to users. Continued use of our services implies acceptance of the updated terms.
For any questions or concerns about our usage of Google API Service and its impact on user data, please contact us. Thank you for trusting us with your Google account authentication!
Cookies
When you first connect to our Service, you will be asked to confirm agreement to our use of cookies and similar technologies in accordance with this Policy.
Cookies are pieces of information sent to your browser from a website and stored on your computer’s hard drive. They assist websites in recognizing repeat users and tracking web usage behavior. We use cookies to collect information about your device, such as IP address, operating system, and browser type, to enhance your experience.
Refer to our Cookie Policy at https://uptimestatuspage.com for detailed information on cookie usage, types, and privacy considerations. Questions about the Cookie Policy can be directed to other@uptimestatuspage.com.
Sharing and disclosure
Your Personal Data and other information may be shared with specific third parties:
- Vendors and/or Service Providers: To perform designated services and functions, such as payment processing, fraud prevention, marketing, web analytics, hosting, email communication, and customer support services.
- Legal Requirements: If mandated by law or in good faith belief that action is necessary to comply with legal obligations, protect and defend rights or property, act in urgent circumstances to safeguard personal safety, or protect against legal liability.
Update your information
To update or correct your Personal Data or request removal, use the built-in functionality or contact us at other@uptimestatuspage.com. We will address your requests as required by applicable law.
EU and EEA data subjects
This section is applicable to EU data subjects, including the European Economic Area countries of Iceland, Liechtenstein, and Norway, and, where applicable, Switzerland.
As per applicable law, you have the following rights concerning your Personal Data:
- Right of access: You may request confirmation of the processing of your Personal Data and, if so, receive a copy of that Personal Data.
- Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to have it rectified or completed. If shared with others, we will communicate the rectification where possible.
- Right to erasure: You may remove your Personal Data via the built-in functionality. We will comply with erasure requests unless other interests outweigh your right to deletion. If shared with others, we will communicate the erasure where possible.
- Right to restrict processing: You may ask us to restrict or 'block' the processing of your Personal Data in certain circumstances.
- Right to data portability: You have the right to obtain your Personal Data in a structured, commonly used, and machine-readable format.
- Right to object: You may ask us to stop processing your Personal Data under certain conditions, including processing based on legitimate interests or for direct marketing.
- Rights in relation to automated decision-making and profiling: You have the right to be free from decisions based solely on automated processing of your Personal Data, unless necessary for a contract or with your explicit consent.
- Right to withdraw consent: If we rely on your consent, you have the right to withdraw it at any time.
- Right to lodge a complaint: If concerned about our privacy practices, you can report it to the relevant data protection authority.
Exercise your rights by contacting us at other@uptimestatuspage.com.
California Resident Rights
If you are a resident of California, this section outlines additional details about the personal information collected and your rights under the California Consumer Privacy Act (CCPA).
Under the CCPA, you have the right to request:
- Details about the categories or specific pieces of personal information collected and/or sold, including how and to whom it is disclosed.
- Deletion of your personal information.
- To not be discriminated against for exercising any of the above rights.
Submit requests to exercise your California privacy rights under the CCPA from your account.
Contact us at other@uptimestatuspage.com to exercise your rights.
Personal Data Transfer
The Personal Data collected is transferred and stored in the India, where our operations are based. Your Personal Data may be transferred outside your jurisdiction where data protection laws may differ.
Personal Data Retention
Personal Data collected is retained only for the contract's duration or for the time required to fulfill the initial collection purposes, unless otherwise required by law.
Certain information, such as company name, country location, mailing address, and phone number, may be automatically removed at our discretion.
Security
We prioritize the security of your Personal Data and employ reasonable, commercially acceptable security procedures and practices, suitable for the stored information's nature, to protect against unauthorized access, destruction, use, modification, or disclosure.
Your data is stored on services and providers with ISO/IEC 27001:2013, PCI DSS, SOC 1 Type II, and SOC 2 Type II certification or higher.
However, while we implement security measures, no method of transmission or electronic storage is entirely secure. Absolute security of the Personal Data collected cannot be guaranteed. In the event of a security systems breach, affected parties and authorities will be informed in accordance with applicable law.
Business Transaction
In the event of a merger, acquisition, or asset sale, Personal Data may be transferred as a business asset. Notice will be provided before such transfer, and the data will remain subject to this Privacy Policy.
Limitations
Our Service may contain links to third-party sites beyond our control. We assume no responsibility for the content, privacy policies, or practices of these third-party services.
Similarly, we have no control over the content, privacy policies, or practices of Social Media Services accessible through our Service, such as Facebook, Twitter, Instagram, Pinterest, and YouTube.
Children’s Privacy
Access to our Service is limited to individuals aged 18 or older. The Service does not cater to individuals under the age of 13 ("Children"). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and learn that your Children have provided us with Personal Data, please contact us.
We take steps to remove such information from our servers upon discovering that Personal Data from a child under 13 was collected without parental consent.
Changes to This Privacy Policy
Effective since January 1, 2024, this Privacy Policy is ongoing, with changes immediately effective upon posting on this page. Regularly check for updates, as we reserve the right to modify the Privacy Policy.
We will notify you of material changes via the email address provided or through a prominent notice on our website.
Contact Us
For inquiries about this Privacy Policy, reach out to us at:
Agochar Tech LLP 415 Decora Square, Sadhu Vasvani Road, Rajkot 360005, Gujarat, India Email: info@uptimestatuspage.com